Items ordered online have the option to be picked up in store during regular store hours. we have 3 Store locations in the Ottawa area. At checkout if your billing/shipping address is located in Ontario or Quebec you will be presented with the option to choose in-store pickup.
Once you have placed your order, the processing will take between 1 and 2 business days. We process orders between Monday and Friday, 9am to 5pm EST. Once we verify your order it may take up to 2-4 business days for the item to be delivered to your choice of our 3 locations.
We always try our best to keep our inventory online up to date, however there are times when an item that is available online can actually be out of stock due to synchronizing times with our inventory system. All orders are pre-authorized, but if an item you order becomes out of stock before we can fulfill it, your payment method will not be charged and you will be notified by email.
You will receive an email when your item is ready to be picked up. Please do not call our stores asking for information about your order. If you have any questions about your order you can either reply to your order email or email us @ [email protected]
In order to protect your order it would help us if you could bring your email order for verification with you and some ID.
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